Free support is always available from Xero. We know that some people prefer phone support, but most busy small business owners don’t have time to wait on the phone to speak to someone, especially if it turns out that person doesn’t have the right specialised expertise to help them. If the goal is to decrease support query volumes it will probably work, but satisfaction will also fall. You can tell us which Xero organization your question refers to and also attach any relevant documents or files including screenshots. You can also chat with a Xero customer service representative 24/7. Get support on using Xero products. All rights reserved. I use Xero for my consulting practice and this will make life a lot easier, Thanks Thomas – great to hear you’re excited about the change. Save my name, email, and website in this browser for the next time I comment. When you're looking for answers, start by searching the support articles in Xero Central. Get expert help and support whenever you need it at Xero Central.You can look up support topics and articles at any time. It will allow us to keep improving the support we offer in Xero Central – so you can count on a great experience and excellent service from Xero. Ask a question. . Other vendors (*cough* MYOB) manage their support tickets like this – it’s such a pain and was always a point of difference that made dealing with Xero such a pleasure. My cases: finding and managing your Xero support queries. Get Started. Xero Touch - Add pdf files from icloud library onto Xero app. Provided you’re logged in, you’ll see the status of each one as it moves from being in the support queue to being with a support specialist and under investigation. In the latest … Behind the scenes: Denver support team members, Why we’re securing your account with Multi-Factor Authentication, Xero Education Month: Next stop Australia, Xero and Capital One partner to help rewire the small business economy, Xero Wins Linkedin’s ‘Bring Your Employer Brand to Life’, Trailer Happiness: Serving party goers a taste of Carnival spirit in Notting Hill. But if you need to share the details, you could take a screenshot or copy and paste the answer and email it to them. This is real step backwards for ease of use. We don't outsource. When a support specialist replies to your message, you’ll receive an email with a link to log in so you can read the message in My cases, and respond if needed. If you want to check back on where your case is at, you can see the status of your case, which specialist is working on it, and an expected response time, all in real time. There youâll see whoâs assigned to your case, its status, the expected response time, and a record of your conversations with your support specialist. Integrate your Ecommerce* sales with your accounting system in QuickBooks or Xero. Get a real-time view of your cashflow. Share your Xero account with them to collaborate on your numbers in real time and get instant advice. My learning in Xero Central. The cyber security landscape is changing rapidly, and protecting our customers financial information and data is very importance to us. Feb 13, 20:00 UTC. We don’t want your added hurdles. Xero’s customer experience team are a wonderful group of humans made up of accountants, bookkeepers and small business owners and are always available to tackle more complex questions. We understand that the need to log in is an extra step compared to email but the benefit of being able to see the live status and expected response time is a big win. Is this for my benefit or yours? You can get there via the help icon in your Xero product, or by going direct to support.xero.com from any device. It has … We help you to build your confidence and skills in using Xero alongside key professional skills such as leadership, communication, wellbeing and sustainability. About Xero Central. Their support team is fantastic and very responsive. Hi James. I’m sorry you’re disappointed about the change Glenn but we really believe there are many positive benefits to our customers with this change. If you’re used to emailing us when you need help, you’ll find that’s no longer the way to get in touch: if you do send us an email, you’ll receive a reply asking you to log in with your Xero credentials and raise a case at. Access all Xero features for 30 days, then decide which plan best suits your business. Our education team are not only experts in helping you to make the most of Xero, but are also here to help you grow and succeed as a professional. I have introduced my client to the Xero app for submitting expense claims. You can also post a question on the Xero Community website – we are the most active Xero Advisor of the forum, so we may even be the ones answering your question! You can get there via the help icon in your Xero product, or by going direct to. Then, when your question has a reply, it’s ‘answered’. You can also go there to get in touch with our support team. I explained he can do this by going on the xero … We find we can provide higher quality support by hiring support staff that are accountants, bookkeepers and small business owners with the expertise to answer questions, instead of outsourcing to a call-centre. Email address. You need to work for an accounting or bookkeeping practice. You've somehow ended up in the middle of nowhere. The help I got was great, emails asking for detail and steps I should take. Awesome news. Then, if you still have questions, click the Get in Touch button at the bottom of any support article and we’ll get back to you as soon as we can by email. We will provide updates as necessary. How to sync your Timely customers to Xero. At the moment, My cases in Xero Central is a one-to-one conversation between you and Xero. Other statuses include ‘action required’ where we’ve asked for more information from you, and ‘call scheduled’ if a specialist has arranged a time to call you. AU Payroll: Westpac - ABA Import Errors. You can provide your phone number and ask us to contact you if needed. Use our mobile app to reconcile, send invoices, or create expense claims - from anywhere. Find out why over 1,000,000+ subscribers have fallen in love with Xero. In My cases you’ll be able to look up your cases to keep track of your questions and answers, see who’s looking after your case and where it’s at; and you’ll also be able to look back at your conversation with the support team. Xero Central connects you with experts right across our passionate global community to help you and your business flourish. you’ll be able to look up your cases to keep track of your questions and answers, see who’s looking after your case and where it’s at; and you’ll also be able to look back at your conversation with the support team. MEGHAN Markle has made a bombshell claim that the Palace blocked her doing an Oprah Winfrey interview before marrying Prince Harry. This can make my life easier to locate past queries and conversation won’t clutter my email. It will still be really easy to get in touch with us – in app (where you’ll likely be when you need to reach out), in Xero Central, or also by going to support.xero.com. Xero certified advisors. Once you’ve raised a case Kevin, our support team are happy to give you a call if the problem is urgent or complex. It’s small business accounting software that’s simple, smart and occasionally magical. Leave all your accounting worries for your ecommerce sales to our system. Get help from Xero support. Here’s a little throw back for you, so you can get to know him a little more: https://www.youtube.com/watch?v=X-88wS75Eel. One of the greatest things about Xero is its support team. Get instant support over the phone for your Xero questions. My cases in Xero Central does allow you to get beautiful contextual answers from one of our thousands of support articles once you start typing your question. from any device. My cases in Xero Central. Some questions are quick/urgent that it would be nice to speak to someone immediately, rather than waiting 12 hours for a response by email. You'll find how-to steps, trouble-shooting articles, explanations of Xero features and practical tips, professional development courses, as well as discussions and advice shared by other users. public/private) apps.New apps will be able to connect with up to 25 organisations before they need to get certified to have the connection limit removed. Cancel any time. You may find the answer you need straight away. Join and get Xero free. In fact, a lot of our Xero consulting and support work can be directly tied back to improper (or non-existent) training. If you have manage users permission, invite Xero support into your organisation when you contact us to help with a problem.When you raise a case, select the correct organisation, then select the checkbox to Invite Xero support into your organisation.. Get in touch with the support team over phone, chat or email, if you need assistance. This often has its limitations and can delay us resolving any issues you may be experiencing. How to manually sync invoices to Xero. He’s the man! If you'd like to take the opportunity to learn more about the power of using the more advanced features in Xero then do get in touch and I'll be happy to tutor you. Is the possibility of live chat on the horizon? How do I get in touch with Xero support? Required fields are marked *. 24/7 online support. Whatever timezone youâre working in, someone will be there to help. Consult articles explaining how to use Xero and troubleshoot issues. Scheduled - Xero will be conducting upgrades during an outage scheduled for Sunday, 14 February 2021 at 8:00 AM NZT. Xero Training. As a Xero award-winning accountant, I know how important training is to the successful implementation of Xero to my clients. Get Fios for the fastest internet, TV and phone service. You'll find how-to steps, trouble-shooting articles, explanations of Xero features and practical tips, professional development courses, as well as discussions and advice shared by other users. If you don't have manage users permission, you can't invite Xero support. We’re really confident our customers will like it, So instead of having a simply way of contacting you, i.e. Your email address will not be published. Get in Touch. We think technology can be used to help solve quick questions so our business owners get the answer they need with more time to focus on business-critical activities. The cyber security landscape is changing rapidly, therefore we are consistently updating our platform to provide best in-breed security to our customers. Shop Verizon smartphone deals and wireless plans on the largest 4G LTE network. The concept of "app types" will be going away with OAuth 2.0. Instead, you chose to kill a convenient, customer-friendly way of obtaining support. Logging and creating a ticket is a real hassle, makes it harder to include screenshots. First to 5G. It ended up with a phone call/Team Viewer meeting and the problem fixed! So Dial Our Xero Helpline Number +61–283173394 and get in touch … Import employees, customers, contacts, and inventory items If you added, edited, or deleted an employee, customer/contact, or inventory item in Xero, make sure you update it in QuickBooks Time: select Xero … Check out the Xero advisor directory to find a local accountant or bookkeeper who understands your industry, your business, and your goals. Automated orders sync from Amazon to Quickbooks Online and Xero - Parex Bridge. You’ll be able to go to My cases in Xero Central to see a list of your open and closed cases. How to reconcile your payments in Xero. partner) and uncertified (i.e. Join discussions with other Xero users. no spaces or hyphens. Thanks Maria. If you’re used to emailing us when you need help, you’ll find that’s no longer the way to get in touch: if you do send us an email, you’ll receive a reply asking you to log in with your Xero credentials and raise a case at support.xero.com. Join and get Xero-certified to get Xero for your practice accounts, plus Xero HQ for managing clients. This is not new or better, and it is not a “a smoother, more secure, more transparent process.” It’s just another way for Xero to tell its customers “our way or the highway.” You could continue to support opening cases by email, which for most small businesses and non-profits (especially volunteer-driven ones), is more convenient than visiting an often out of date website, filling out a form, and “helpful” links to fend off new cases. How to set up the Xero integration. In fact we want more people asking more questions on whatever they are stuck on, what they want to find, and help discovering the amazing Xero features. Hi all, New to Xero and seem to be having issues with importing pay run ABA files into our Westpac account. I have been using Xero for 7 years and only this week I had a need for serious support with a meltdown. The transition from email-correspondence to My cases will allow customers to engage much more securely. Manage the cases you've raised in My cases. As with any release, we’ll be closely monitoring performance and feedback and continue to build out further functionality to improve the support we’re able to provide. copyright: xero / silicon bullet. Xero is world-leading online accounting software built for small business. When you ask a question, Xero Central will suggest some relevant support articles. Brighton Xero Bookkeeper Specialists. Hardly ever have to ask for Support anyway – it’s a superb package and our big numbers of schools love it. Choose how best you learn â through webinars, videos, self-paced online courses, on the job tools, or more. I think I know the answer and it’s not me! We don’t have any immediate plans for live chat at this stage Trisha. All rights reserved. Same in Xero, Xero support is here providing you with a Secure and Reliable Option for doing Business with the Calm mind. And if you have the right to do so, you’ll have the option to give Xero Support permission to view your Xero organisation so we can answer your question faster. You can also ask questions, offer solutions, and find answers in discussions with other users, or get in touch with our friendly and knowledgeable support team members. With instant answers and your cases managed by Xero support staff with the right balance of up-to-date accounting, technology and service knowledge, you can expect prompt helpful answers. From 26 Jan 2019 (25 Jan in the US), the new secure and more beautiful way to contact Xero support is via Xero Central. Connection limits limits will be the main difference between certified (i.e. I hope I get to work with Arthur Xero! Customer Login for Xero Accounting Software. https://www.youtube.com/watch?v=X-88wS75Eel. If there’s an outage or you have problems logging in, you’ll still be able to initiate contact with us via prompts from the login screen or the Xero status page. When you click on a case to see more detail, it displays the messages between you and Xero support, the status of your case, when you can expect a response, and which support specialist is looking after it – along with their photo and a few details about them so you know who you’re talking to. You know, even if you are furloughed you are still able to do training? Since Xero began, we’ve always provided support predominately via e-mail. Feb 13, 18:02 UTC. Hey Aaron. Xero provides free online support and education on Xero Central backed by help from our award winning, accounting-qualified support team. How the hec does this help me if I am stuck and trying to fix a problem? Run your business on the go. Log in anytime, anywhere on your Mac, PC, tablet of phone to get … Brock Anderson,CPA, Independent Contractor Tax Advisors "After having used Xero, Peachtree, Freshbooks and Outright, I finally decided to use Zoho Books for my clients. Apply and we’ll get in touch to talk about next steps. Tabs. The instant answers offered by Xero Central are powered by machine learning which means they’re pretty smart – but if you’d prefer send your question through to the support team you still can. As with any release, we’ll be closely monitoring performance and feedback and continue to build out further functionality to improve the support we’re able to provide. If this doesn’t fully answer your question our amazing support team will be able to use the additional information available to them via My Cases to get the right answer to you even faster. I had a query and it was efficiently and effectively answered by a human who knew what they were doing and who went above and beyond to get the relevant information I needed. You know I can ring intuit, I can ring Reckon I can ring MYOB. Just log in and ask your question at Xero Central. Therefore, finding a workplace pension provider who can also work with the Xero payroll system can save a lot of employers quite some time. Log in anytime, anywhere on your Mac, PC, tablet or phone to get a real-time view of your cash flow. Any cases that predate the 26 January change won’t appear in My cases. Once youâve sent us a query, you can look up how itâs progressing in My cases within Xero Central. You can add additional information at any time. email you’re now forcing us to use a different system! You’ll receive the notification in the email account you used to log in to Xero and raise the case. Update your Xero Central profile. Contact Xero Support if you need extra help. We know it’s a bit of a change but we encourage you to try it out. Invite or remove Xero support from your organisation. When you raise a case, you’ll need to be logged in with your Xero credentials so that your conversations and any sensitive information you share with us are kept private and secure, just as your Xero data is. Get a real-time view of your cashflow. Your email address will not be published. Youâll need to login with your Xero credentials. That includes from Xero business edition, Xero Expenses, Xero Payroll, Xero Projects and Xero HQ. With Xero you get free, unlimited support 24/7 from our customer support team. I have checked that the correct BSB and Account number have been entered i.e. I’m not sure that’s Microsoft. By logging in it means our people know more about who’s asking the question and key information so they are able to better customise their answers to you for a faster resolution. Weâll notify you by email when thereâs a new response to your case. Therefore we combine the best technology with a very qualified support team that can help answers your questions quickly and thoroughly as needed. We think our support team are pretty fantastic too! He’s a bit of a legend around Xero! Getting started with Timely and Xero. From 26 Jan 2019 (25 Jan in the US), the new secure and more beautiful way to contact Xero support is via Xero Central. Xero provides its 2+ million subscribers with connections to a thriving ecosystem of 800+ third-party apps and 200+ connections to banks and financial service providers. "Xero" and "Beautiful business" are trademarks of Xero Limited. Xero Central is the place to go when you're looking for learning or support. On Xero's webpage, hover over Resources and select "Support at Xero Central" on the drop-down menu, and you'll be directed to the Xero knowledge base . You’ll be able to continue using email to manage your open cases until they’re resolved. We love questions as it means our users want to get on with using Xero and running their business – so it’s definitely not in our interest to reduce them. When you're looking for answers, start by searching support articles in Xero Central. Despite Xero’s popularity with smaller employers and accountants, our data shows that only four workplace pension providers currently have active integrations with Xero Payroll. He would like to be able to add expense receipts eg for things he has bought online onto the Xero app. Call 1300 344 480 That includes from Xero business edition, Xero Expenses, Xero Payroll, Xero Projects and Xero HQ. Yes, we think having your questions in one place will really make it easier. We don’t want to have busy small business owners on hold with a call-centre where the staff don’t have the specialised expertise to help. Specifically the ease of email support. You can provide your phone number, or we’ll ask for it if talking to you direct will help. Any Overtime pay item from Xero will appear in a dropdown next to XERO PAY ITEM. Thanks Jeff. Find support on the Xero Advisor Directory. Our support team is available 24/7. By using My cases, we’ll be able to use the information available to us, such as who you are, to help you faster – getting you the answers you need and resolving any issues you may have. Welcome to Xero, if you don't have an account, try Xero for free. Get Xero Accounting Software package with up to 80% Subsidy through Productivity Solutions Grant (PSG) Xero package includes 1 year of Xero subscription, migration of data, setup of COA and form, personalized onsite training and 12 months of local technical support. In addition, My cases provides you with greater visibility, transparency and security. In progress - Scheduled maintenance is currently in progress. Online accounting | Data security | Xero features, Run your business & understand accounting. We’ll be able to make sure we have all the information to give you a prompt answer and allow you to see the status of your cases and the answers you get creating a more transparent process. I’m looking forward to this new way of support. Email [email protected] or send a message from within your Xero ledger. This is Xero becoming like Microsoft in customer service. No wait time. If you can’t find the answer to your question in one of our support articles on Xero Central, you can log in and get in touch for free – there’s a Get in touch button at the bottom of each support article – and we’ll get back to you as soon as we can by email. You can get there via the help icon in your Xero product, or by going direct to support.xero.com from any device. You still aren’t listening. All apps will use the same authentication flow. We really think you’ll like the new experience Michael. Start your free trial. They are … Watch a short demo to see how using My cases in Xero Central provides a better, more secure way to get help from Xero and to view and manage your support cases. Discussions on Xero Central. Troubleshooting | Xero integration. My cases in Xero Central means not only can you get instant answers from our thousands of support articles, but you can send us your question and get on with your day. We know that some people prefer phone support, but most busy small business owners don’t have time to wait on the phone to speak to someone, and especially if that person doesn’t have the specialised expertise to help them. © 2020 Xero Limited. Head home or search above. On the inaugural 2018 Financial Times FT1000 High-Growth Companies Asia Pacific list, Xero was the fastest growing tech company in the $200+ million segment. Your customer service is THE WORST of any of the sbs companies I have ever encountered. This was the first time I had used Xero's support function to get in touch with a human and it worked very well. Over the years we have asked for and listened to feedback from our customers on some of the ways in which we could improve the overall experience. Our team members are highly trained and experienced Xero employees, many with accounting qualifications at degree level or above. Get our best stories straight to your Inbox, From 26 Jan 2019 (25 Jan in the US), the new secure and more beautiful way to contact Xero support is via Xero Central. If you have more than one business on Xero, you’ll be asked to pick which business your question relates to, making it faster for us to get back to you. Then, if you still have questions, use the Get in touch button at the bottom of any support article. You can also go there to get in touch with our support team. We are Xero bookkeeping experts and here to help all businesses from startups to bigger companies whether its ongoing bookkeeping or just helping you setup on Xero. Downtime is expected to be between 30 - … That includes from Xero business edition, Xero Expenses, Xero Payroll, Xero Projects and Xero HQ. How to set individual Xero account codes for products and services. Started by Shaun Wright - 24 Sep 2014 in AU Payroll. Or … Xero does. Safe and secure. Raising cases within Xero Central will keep your personal information safe and secure, and simplify processes so you always go to the same place for assistance. Automate your accounting with Parex Bridge. © 2021 Xero Limited. We’ve always had excellent support from Xero and I am sure this will be no different. Xero Central is the place to go when you're looking for learning or support. Not to be confuse with actually being Xero – we are specialists and partners of Xero software.
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